Support
Here you’ll find a quick guide and answers to common questions. If that doesn’t help, get in touch.
Quick guide
- Set up: Put your phone on a tripod or in a phone holder, with your rods and bite alarms in the picture. Add a power bank and the battery lasts the night.
- Teach your bite alarms: Let each bite alarm beep a few times. Rodwatch remembers the tone, no cable needed.
- Arm it and sleep: One tap and Rodwatch waits for the beep. The screen goes dark, the camera keeps running.
Common questions
Can Rodwatch see in the dark?
No, Rodwatch has no night vision. The app uses your phone’s camera, and that needs some light. If it’s pitch dark, you won’t see much in the clip. Rodwatch still picks up the beep, because the app is listening. With Plus, Rodwatch also sees the LED on your bite alarm, because it gives off its own light.
Does the app have to stay open all night?
On iPhone, yes: Rodwatch only films while the app is open. The screen stays on but dark, so it doesn’t dazzle. With “Guided Access”, nothing stops monitoring by accident. On Android you can lock the phone, and Rodwatch keeps recording. Either way, plug your phone into a power bank.
Can Rodwatch tell apart bite alarms with the same tone?
No. If two bite alarms sound the same, Rodwatch saves the clip but doesn’t know which rod it was. Set them to different tones and each clip shows the rod.
How long does the battery last, and how often are there false alarms?
We’re measuring that right now on real nights. The figures will be here as soon as testing is finished. If the battery drops below 10%, Rodwatch warns you before recording stops.
How much does Rodwatch cost?
In the eurozone, Rodwatch Basis costs €2.99 a month or €14.99 a year. Rodwatch Plus, with LED detection, wake alarm and the option to turn off tone detection, costs €4.99 a month, €29.99 a year or €59.99 as a one-off purchase. Elsewhere, the App Store and Google Play show you the price in your local currency. There’s no free trial. Without a subscription, you can teach your bite alarm at home and use test mode to check whether Rodwatch recognises it.
Do I need a receiver?
No. Rodwatch hears the beep right at the bite alarm. If you have a receiver, Rodwatch can listen to that too. With Plus, Rodwatch sees the LED on your bite alarm and wakes you up itself.
Which bite alarms does Rodwatch work with?
With bite alarms and receivers that beep audibly. You can check whether yours is recognised at home when you teach it, even without a subscription.
What happens to my clips?
They stay on your phone. Rodwatch needs no internet, no account and no cloud, and sends us nothing. Clips only leave the device if you share them yourself.
Rodwatch missed a bite. What can I do?
Teach the bite alarm again, ideally where your phone sits at night. Use test mode to check that every beep comes through. If that doesn’t help, send us the log from that night.
How do I restore my purchase?
In the app, on the purchase screen, under “Restore purchases”. Your purchase is linked to your Apple Account or Google Account.
How do I cancel my subscription?
You manage subscriptions in the store: on iPhone in Settings under your name and “Subscriptions”, on Android in the Play Store under “Payments & subscriptions”. We can neither see nor cancel subscriptions.
How do I delete my data?
Delete clips and taught bite alarms in the app, or remove Rodwatch from your phone. We don’t hold any of your data.
Contact
Email us at support@carpheart.de. It helps to include your phone model, your Rodwatch version and, if it’s about detection, the log from that night. You can share it from the app.